Shipping Policy

At Auzzi Brands (auzzibrands.com.au), we strive to provide efficient and reliable shipping services. This Shipping Policy outlines how we process and deliver your orders.

Shipping Process

Orders are shipped from our distribution center in Melbourne, Australia, typically within 1-2 working days after full payment is received. We partner with trusted courier services to ensure efficient delivery at competitive prices.

Note: Delivery times begin after payment has been cleared and the order has been dispatched from our warehouse. We cannot guarantee specific delivery dates or times, as these are managed by our courier partners.

Estimated Delivery Times

The following are estimated delivery time frames based on your location:

• Victoria (VIC): 3–5 working days
• New South Wales (NSW), South Australia (SA), Australian Capital Territory (ACT): 4–8 working days
• Queensland (QLD), Northern Territory (NT), Western Australia (WA), Tasmania (TAS): 7–10 working days

Note: Delivery times may vary due to factors such as natural disasters or other unforeseen events. We appreciate your patience in such circumstances.

Undeliverable Packages

In rare cases, a package may be returned to us. Our customer service team will contact you via email to resolve the issue. The following scenarios may apply:

Inaccurate Address

If an order is returned due to an incorrect or incomplete address, our customer service team will reach out. A re-delivery fee will apply for reshipping.

Unsuccessful Delivery Attempt

If you are not available during delivery:

• Australia Post: A notification will be left in your mailbox to collect your parcel at your local post office.
• Aramex or Allied Express: We will arrange a convenient re-delivery time. A re-delivery fee may apply if you are not available at the scheduled time.

Rejected by Receiver

If the parcel is a gift, please inform the recipient to avoid rejection. A re-delivery fee will apply if the parcel is returned and needs to be resent.

Delivery Delays

If a delivery is delayed, we will lodge an inquiry with our courier partner, which may take up to 2 working days. If no update is received, we will provide a resolution, such as a replacement or refund. If you do not receive your order within 10 business days, please contact our customer service team at [insert contact email].

Undeliverable Postcodes

While we aim to deliver Australia-wide, some postcodes may be undeliverable for certain products. In such cases:

• An additional shipping fee may apply for deliverable orders.
• Orders to undeliverable postcodes will be canceled and refunded, with email notification.

For deliveries to remote areas, contact us at [insert contact email] to ensure your order is processed successfully.

Warehouse Pickup

Pick-up or arranging your own courier is not available at our warehouse to maintain efficient dispatch operations.

Contact Us

For any shipping-related inquiries, please reach out to our customer service team:

Email: shop@auzzibrands.com.au
Address: 45 Macquarie Street, Perth, NSW, 2150, Australia

We are committed to ensuring your orders are delivered as efficiently as possible.